Does fbaja share my phone number with advertising companies?

Never. fbaja does not sell or share your phone number, email, or any personal information with advertisers or third parties. Your data is used solely for account management and service delivery.

Is my NID or passport information safe?

Yes, completely safe. Scanned copies of NID or passport documents submitted for KYC verification are stored in encrypted form. Once verification is complete, the original document copy is automatically deleted and only the verification record is kept.

Will all my data be deleted if I close my account?

After account closure, financial transaction records must be retained for a set period as required by regulatory authorities. However, personal data is permanently deleted after a maximum of 5 years. You may also request early deletion at any time.

Does fbaja track my gaming activity?

Yes, but this is entirely for your protection. Gaming activity is tracked to ensure responsible gaming, detect fraudulent behavior, and improve your experience. This data is never shared with third parties.

Can I opt out of promotional emails or SMS?

Absolutely. You can turn off promotional communications at any time from your account settings. You can also contact our support team directly and it will be stopped right away. However, important account-related messages (such as transaction confirmations) cannot be disabled.

fbaja | Privacy Policy — How We Protect Your Data

1 Introduction & Scope

Welcome to fbaja's Privacy Policy. This document clearly explains what information fbaja collects, why it is collected, how it is stored, and what your rights are. Our one goal is simple — when you use fbaja, your personal information stays completely safe.

Fbaja is an internationally licensed online gaming platform. By using our website or mobile app, you are considered to have automatically agreed to this privacy policy. Please read it carefully before creating an account for the first time.

This privacy policy has been written in English for the convenience of our users in Bangladesh. In the event of any legal dispute, the English version shall prevail.

2 What Information We Collect

Fbaja only collects information that is strictly necessary. We never ask for unnecessary or excessive personal details. See the table below for full details:

Data Type	Example	When It Is Collected
Identifying Information	Name, date of birth, nationality	During Registration & KYC Verification
Contact Information	Phone number, email address	At the time of account creation
Financial Information	Payment methods, transaction history	During Deposits & Withdrawals
Device & Browsing Information	IP address, browser type, cookies	While Using the Platform
Gaming Activity	Bet history, win/loss records	During Gameplay
Identity Document Information	NID, passport number	During KYC verification (mandatory for optional fields)

Fbaja never stores your full bank account number or credit card CVV. Payment information is processed directly through the payment gateway.

3 How Your Information Is Used

Fbaja uses collected data only for specific, defined purposes. Misuse or unauthorized use of data is a direct violation of our privacy policy and is strictly prohibited.

For account creation, verification, and management.
To process deposits, withdrawals, and financial transactions.
For KYC verification and anti-money laundering compliance.
To provide customer service and support.
To inform you of relevant promotions and bonus offers (with your consent).
To ensure platform security and detect fraudulent activity.
For responsible gaming management and user protection.
To meet legal obligations and report to regulatory authorities.

4 Data Sharing & Third-Party Policy

Fbaja never sells or rents your personal information. However, limited data may be shared with trusted partners in certain specific circumstances:

Payment Processor: Approved payment gateways, including bKash, Nagad, and Rocket, receive the necessary information to complete transactions.
KYC Service Provider: Internationally recognized KYC platforms are used for identity verification.
Law Enforcement Agencies: Information may be disclosed under a court order or legal obligation.
Game Provider: For certain live games, minimal information may be shared with the game provider.

All third-party partners are required to comply with fbaja's privacy policy. Any use of data beyond the agreed terms will result in immediate termination of the partnership.

5 Data Retention & Security Measures

Fbaja uses industry-leading technology to keep your data safe. Our servers are hosted in internationally certified data centers with both physical and digital security measures in place.

Your account data is retained for a maximum of 5 years after account closure, after which it is permanently deleted.
Financial transaction records are kept for a defined period as required by regulatory authorities.
All passwords are stored using bcrypt hashing — no fbaja employee can ever view your password.
Data backups are performed automatically every day and stored on separate servers.
In the event of a data breach, affected users will be notified within 72 hours.

6 Cookies & Tracking Technologies

Fbaja uses cookies and similar technologies on its website and app to enhance your experience. Cookies are small files stored on your browser or device.

Essential Cookies: Essential for login sessions and security. These cannot be disabled.
Analytics Cookies: Anonymized user data is collected to improve platform performance.
Preference Cookies: Helps display offers and promotions tailored to your preferences.

You can manage cookies at any time from your browser settings. However, disabling essential cookies may cause some fbaja features to not work properly.

7 Your Rights

Under fbaja's privacy policy, you have full rights over your personal data. Your rights are detailed below:

Right to Access: You can request to know what information we hold about you.
Right to Rectification: You may request corrections to any inaccurate or incomplete information.
Right to Erasure: Under certain conditions, you may request the complete deletion of your data.
Right to Object to Processing: You may object to marketing communications or certain types of data use.
Right to Data Portability: You can request to download your data in a standard format.
Right to Restrict Processing: You may request that the use of your data be restricted under certain circumstances.

To exercise any of your rights, email us at [email protected] or reach out via live chat. Requests are typically resolved within 48 hours.

8 KYC & Identity Verification

Fbaja follows the KYC (Know Your Customer) process to ensure a secure financial environment. This is entirely for your protection, not for any other purpose.

NID or passport details collected for KYC are used solely for verification purposes.
Once verification is complete, the scanned copy of the original document is automatically deleted — only the verification record is retained.
KYC information is never used for advertising or marketing purposes.
Every KYC document is stored in encrypted form and can only be accessed by authorized personnel.

9 Minor Protection

Fbaja is strictly prohibited for anyone under 18. We do not collect or store data from minors under any circumstances.

Age verification is carried out at the time of registration.
Accounts suspected of belonging to a minor are suspended immediately.
If we discover that personal data from a minor has been collected inadvertently, it will be deleted immediately.

For more details, visit our Responsible Gaming Visit the page.

10 Privacy Policy Updates

Fbaja may update this privacy policy in part or in full at any time. For significant changes, you will be notified in advance via your registered email or platform notifications.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy.
The date of each update will be noted in the "Last Updated" section at the top of this page.
If you do not agree to the updated policy, you may request account closure and withdraw your balance.

11 Contact & Complaints

For any questions, concerns, or complaints regarding the Privacy Policy, please contact fbaja's data protection team.

Email: [email protected]
Live Chat: Available 24/7 on the platform.
Complaint resolution timeframe: typically within 48 hours.

For general inquiries, visit our FAQ Page Visit the page — most common questions are answered there.

Fbaja Privacy Policy — Your data is our responsibility

How fbaja Your Privacy Protects

End-to-End Encryption

Secure Data Storage

Data Is Not Sold

Maximum Security for KYC Data

Regular Security Audits

Your Control Over Your Data